Phone Assistant

Get the important patient caller information you need all in one place. YAPI Phone Assistant™ populates patient data from your PMS in an on-screen pop-up!

Get The Information You Need 

When a patient of record calls your practice, YAPI Phone Assistant™ quickly gathers all crucial patient data from your PMS and displays it on your desktop as a pop-up. Hold times are significantly reduced as you will no longer find yourself searching through patient charts to get the information you need!

Get The Important Information Fast

Patient names, previous and upcoming appointment dates and treatment details will all appear, giving you the opportunity and advantage to address things that otherwise could have gone unnoticed.

Feature Highlights


Schedule More Patients

Schedule due or past due hygiene appointments while you’ve got them on the phone! What a convenience!

Delight Your Patients

No need to put patients on hold. Get all the information needed to create the perfect patient experience with every call!

Identify Opportunities

Quickly toggle between family members to view relevant information and ensure everyone stays on track.

Save Some Time

Spend more time helping patients and less time looking up information. No more long holds, no more abrupt interruptions.


An Intuitive pop up instantly surfaces opportunities that need your attention most so that nothing is overlooked.

Collect Dues

Improve collections by catching unpaid balances. View your patients’ dues and bring them to their attention.

VoIP Integrations 

You can get the most out of YAPI Phone Assistant™ with VoIP integrators, RingCentral or Mango Voice. These providers integrate seamlessly with Phone Assistant™.

Prior to using Phone Assistant, I was constantly putting patients on hold to check for their upcoming appointments or pull up other family members. Sometimes I’d forget altogether to remind them of any unscheduled appointments or outstanding balances! Once we started using Phone Assistant, I quickly noticed how much faster I was able to help callers. Now it’s much easier addressing all patient concerns, while all the helpful information pops up on our screen automatically. I am no longer guessing which caller is a patient or asking them to spell their name. Our patients are pleasantly surprised when we greet them by name. Awkward moments of finding out you’ve been talking to an established patient have been completely eliminated!

Gladys Magallon – Benefits Coordinator

Benefits Coordinator, Dentistry for Kids & Adults

I really can’t say enough positive things about YAPI. When we signed up for YAPI we found that we can let go of several other systems because YAPI does so much for our practice. Their support is great: anything we need help with they are there for us.  We even made requests for some modifications to the system and they have made changes based on our feedback.  We have been using YAPI for just about a year and we couldn’t be happier.

Cherie Snowbirg

Stanley Dentistry

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YAPI™ is a property of Practical Dental Solutions LLC
YAPI POP™ is a property of Practical Dental Solutions LLC

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InstaReview™ is a property of Practical Dental Solutions LLC
PhoneAssistant™ is a property of Practical Dental Solutions LLC