Stop putting patients on hold while you search their files. YAPI gives you the information your team needs to make the most of each call and create an amazing patient experience. Armed with relevant information, your team members can take care of everything without missing a critical detail and provide callers with a personalized, meaningful experience.
Spend Your Time Where It Matters Most
Your practice management software has a wealth of information, but it can be hard to find the right information without putting your patients on hold. With YAPI, the relevant and actionable information is served in an intuitive pop-up before a call is even answered.
When the phone rings, YAPI instantly matches callers with existing patient records and automatically displays critical patient information, such as caller’s name, family file information, upcoming birthdays, balance, continuous care due, and future appointments.
Schedule More Patients
Delight Your Patients
Save Some Time
YAPI’s Phone Assistant integrates with RingCentral to bring you the technology you love to use with reliability that you can trust.
Don’t have RingCentral? Learn more about our integration here.
We also offer compatable options for analog and other digital phone systems.
Prior to using Phone Assistant, I was constantly putting patients on hold to check for their upcoming appointments or pull up other family members. Sometimes I’d forget altogether to remind them of any unscheduled appointments or outstanding balances! Once we started using Phone Assistant, I quickly noticed how much faster I was able to help callers. Now it’s much easier addressing all patient concerns, while all the helpful information pops up on our screen automatically. I am no longer guessing which caller is a patient or asking them to spell their name. Our patients are pleasantly surprised when we greet them by name. Awkward moments of finding out you’ve been talking to an established patient have been completely eliminated!
I really can’t say enough positive things about YAPI. When we signed up for YAPI we found that we can let go of several other systems because YAPI does so much for our practice. Their support is great: anything we need help with they are there for us. We even made requests for some modifications to the system and they have made changes based on our feedback. We have been using YAPI for just about a year and we couldn’t be happier.
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YAPI™ is a property of Practical Dental Solutions LLC
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