Prior to using Phone Assistant, I was constantly putting patients on hold to check for their upcoming appointments or pull up other family members. Sometimes I’d forget altogether to remind them of any unscheduled appointments or outstanding balances! Once we started using Phone Assistant, I quickly noticed how much faster I was able to help callers. Now it’s much easier addressing all patient concerns, while all the helpful information pops up on our screen automatically. I am no longer guessing which caller is a patient or asking them to spell their name. Our patients are pleasantly surprised when we greet them by name. Awkward moments of finding out you’ve been talking to an established patient have been completely eliminated!

I really can’t say enough positive things about YAPI. When we signed up for YAPI we found that we can let go of several other systems because YAPI does so much for our practice. Their support is great: anything we need help with they are there for us.  We even made requests for some modifications to the system and they have made changes based on our feedback.  We have been using YAPI for just about a year and we couldn’t be happier.