Why Dentists Love YAPI

YAPI helps to reduce paper and save time! I was concerned whether YAPI would integrate with Open Dental as well as advertised. We found that it integrates very well. We are so happy with many features: the ability to complete patients forms on an iPad and push them through to Open Dental via YAPI; the ability to two-way text between workstations; the KPI overview and the ability to identify if a patient is “ready” for the doctor.

I used YAPI when I was working as an associate in large group practice. I loved how YAPI helped me stay on schedule and how it enhanced my communication with patients and staff. It was not until I bought my own practice that I became truly appreciative of everything that YAPI could do for my practice. As a big believer in the same-day dentistry concept, I rely on YAPI to help me navigate through my day and maximize every patient encounter. As a new practice owner who has to watch her overhead closely, I love the fact that I can rely on my software to do the work that would be normally delegated to a staff member. Give YAPI a try in your practice – I bet you’ll be glad you did.

YAPI, by far outshines the competition with its simplicity and the tremendous value it brings to my practice. I was about to open a high tech practice and I was researching the use of iPads in a dental practice when I read a few references to YAPI on DentalTown. At first, I had some reservations because YAPI was only referenced in a few threads and there was little information available. I felt like YAPI was a gamble which I have come to realize has paid off handsomely.

After the initial training, I found out that I had no real idea just how powerful, easy and intuitive YAPI could be. I began exploring all the options with the software & realized what a steal of a deal YAPI is for my practice. The seamless integration with Open dental has truly made our practice paperless. Many offices claim to be paperless but are really just less paper. With YAPI, we have been able to orchestrate a truly paperless workflow.

The best feature of YAPI is the ability to setup a system of obtaining all of the necessary documents. I love being able to create paperwork packages which ensure that all necessary consent forms, medical history, dental history, HIPAA, consent for electronic communication, etc are accounted for prior to a New Patient appointment. My staff simply can’t forget a form! This feature helps me protect myself and my practice in ways that no other add-on software available can do.

I also love the Dental History form. I can scan it very quickly because YAPI changes color of the responses and I can quickly address patients’ concerns. Acceptance of treatment is much easier when you know what your patients want before you even meet them.

I love that YAPI provides a quick & thorough analysis of common practice metrics. I don’t have to create spreadsheets and print reports from my PMS to get all the metrics I need to track to measure how my practice is doing. With YAPI, I have the analysis I need in seconds. YAPI makes it too easy for me to run my practice and continue as a successful high tech practice owner.

Patients love the iPad integration. My staff loves being able to quickly transfer patient information into Open Dental without trying to read chicken-scratch writing on patient forms or scanning reams of paper each month.

Our practice is growing very quickly. I opened my startup with myself and 2 full time, cross-trained employees. Now, 10 months later, we grew to 5 employees and have been interviewing for an associate. Luckily, YAPI makes our daily tasks quick and efficient. YAPI saves us so much time due to the automation of appointment confirmations, digital signatures on treatment forms and consent forms along with all of the other daily minutia that staff really hate. In short, YAPI keeps my staff happy by continuing to make their jobs easy and productive which makes my job easy and productive.

YAPI has changed my perception of how a practice should be setup in the truly digital age. I look at my front desk area everyday and wish I knew about YAPI when I was designing my office. I would have completely redesigned the traditional front office area into a more streamlined design similar to a high end concierge station. I could have easily added an additional op for productive space instead of the large & unused front office area. We saw 108 NP in August 2014 and YAPI allowed us to quickly and efficiently process their paperwork. The efficiency of YAPI is a real game changer for the efficient modern dental practice.

There’s a lot to YAPI, so we found it best to start slowly by adding the components of the workflow one at a time. We started by switching from another company’s appointment reminder module to YAPI’s. This change was quick and easy. We found that the automated appointment reminders and confirmations save our staff 3-5 hours weekly.

Next, we began to use YAPI’s paperless solutions for our new patient’s paperwork and updates to existing patient’s medical history and personal information. Implementing these paperless forms was a no brainer, because it meant no more scanning and shredding forms or data entry of important patient information. We now also utilize YAPI to have patients sign treatment plans, which are then imported directly into our practice management software. We can even email treatment plans to our patients! YAPI’s paperless solutions took a little time for my staff to get used to, but we progressed right along.

Currently, we are incorporating the practice dashboard and intra-office communication system. These features streamline our patient flow from checking in patients, all the way through the process of checking them out.

We have taken advantage of the unlimited training offered by YAPI. This is not only to train new staff members, but also to ensure we are utilizing the software to its fullest capacity. Creating support tickets and scheduling appointments through the YAPI dashboard is very easy to do. No matter the question, the support team is great. They always follow-up with thorough emails outlining important tips and tricks.

I have worked with YAPI for the past seven years and literally DO NOT know how to operate around the office without it.

It simply makes the day flow a lot faster and easier being able to know exactly where all the patients, assistants and doctors are and what treatment is being done or who is needed where. It makes you appreciate how much time you are saving by not walking around the office to look for people and be able to communicate with your team members without leaving your operatory.

I can go on and on talking about many things I love about incorporating YAPI in our practice, but you won’t know until you interact with it first hand.

Thank you to all the developers who came up with such an amazing software that makes our lives just a bit easier day in and day out of our daily works.

I really can’t say enough positive things about YAPI. When we signed up for YAPI we found that we can let go of several other systems because YAPI does so much for our practice. Their support is great: anything we need help with they are there for us.  We even made requests for some modifications to the system and they have made changes based on our feedback.  We have been using YAPI for just about a year and we couldn’t be happier.

YAPI’s online forms have been HUGE! Prior to implementing YAPI, my biggest reservation was getting the entire team to buy into using the software consistently. I was also concerned that YAPI might be full of glitches and inefficient, especially since we were generally satisfied with our current system – Lighthouse 360. Instead, I found that implementing YAPI was very easy. All we had to do was provide YAPI’s technicians access to our server. From there, they handled the rest.

Currently, we use YAPI’s pop-up notifications, intraoffice communicator, and online forms. The online forms have had a major impact on our new patient appointment failure rates. During our initial new patient phone calls, we guide them to our website and ask them to fill out and submit their new patient forms. We have found that if a new patient submits their forms online the appointment failure rate is literally 0%. In addition to that, importing the data gathered by these forms into our Dentrix minimizes errors and frees up hundreds of hours per year for our team to work on more profitable tasks. Needless to say, since switching to YAPI we haven’t looked back.

Change is always hard, especially with a team with varying levels of computer proficiency. Naturally, I was concerned whether my team will adapt to the changes. In the end, we clearly saw the value of YAPI, came up with an integration plan and took the leap.

What we found is that the YAPI team is incredible to work with. Questions, problem-solving, troubleshooting, tips – they are super helpful and have made the transition as easy as possible.

YAPI does everything those “other guys” do, plus 10x more. It’s hard to put into just 1 or 2 sentences everything YAPI does for my practice.

What I love the most is the ability to see at a glance what is happening in the practice: which patients are where; which hygienists need checks; how long patients have been waiting; and what room I should be going to now and next. I also like that I can immediately see any alerts for overdue accounts, allergies, and other important notes.

Another great feature is their awesome recall/reactivation program that is the perfect mix of automation and personalization. If you are looking for an effective solution to get your patients back into the practice, give YAPI a try!

Initially, I had reservations about the workflow of using the program because a lot of PMS can be pretty clunky and cumbersome. What I found is that YAPI is VERY robust with many useful features.

My personal favorite is the paperless informed consents. I believe in clear communication and documentation but hated having so many paper forms. YAPI streamlines the process beautifully.

Appointment reminders and the true two-way text has been huge for my front office team. The recall system has already paid for itself in getting folks who had slipped through the cracks back in.

Lastly, I love the morning huddle and the KPI trackers. It’s a great way to keep on top of the business side of things without spending a lot of time on it.

Overall, YAPI streamlines so much of our intra-office communication in the practice that it frees everyone to focus more on their job and the patients. I wish I would have used this from the get-go when I started my first office.

In the past, we used walkie-talkies and spent half of our day saying, “Can you hear me now?!” We tried both dental and non-dental messenger systems, but without OpenDental integration, there was just too much typing and confusion. Luckily we found YAPI and it hits the spot!

I absolutely love YAPI, in fact, I am one of their earliest adopters. We do a lot of same dentistry, and it would have been impossible to achieve a flawless patient flow without YAPI.

When we first started our practice, one of our goals was to become a paperless office. When it came to intraoffice communication, appointment confirmations and online reviews, we thought we would have had to work with several companies, which would be very expensive. Being able to streamline it all into one program like YAPI makes the process much easier. Communication between our staff is so much more efficient. YAPI has so many features that can be customized to fit your office needs that the options are endless.

A typical day for us starts with our morning huddle where our notes are generated from YAPI. When our first patient arrives, they have already filled out all of their information at home using our online YAPI forms on our website. Our receptionist checks the patient in and takes their picture for our Open Dental software using the YAPI app on our iPad. Once a patient is seated in a treatment room, they are moved into that room on YAPI and everyone is alerted. When the procedure is completed, all of the notes are sent to the front desk through YAPI so they are prepared to check the patient out. We have actually had patients surprised that when they check out at the end of their appointment, our patient coordinator already knows all of the details of the treatment that was provided and what was discussed.

After the patient leaves, they receive text and e-mail reminders of their next scheduled appointment and are asked to leave reviews using the InstaReview feature about their experience. We have already received over 40 five-star Google reviews and over 30 five-star Facebook reviews in less than 10 months of using YAPI.

We have only scratched the surface of what YAPI can offer. All of this saves us time so we can focus on the patient experience. I highly recommend giving YAPI a try. After you start using it, your only regret will be why you didn’t sign up sooner.

We have been super happy with YAPI!