The right message at the right time
From welcome emails, to same-day appointment reminders, Yapi has you covered for every step of the patient lifecycle. Birthday wishes, save-the-dates, email campaigns, and past-due recall reminders help you create stronger relationships.
What our customers are saying
From recall reminders to sending newsletters, Yapi has been seamless to implement and a very low maintenance system. Thank you, Yapi team, for your hard work putting together such a great product!
Dr. Amy Copeland
Owner and Dentist at Copeland Family Dental
Here are more reasons to love Yapi!
Patients can reply to any automated or personal text from your practice. Keep the conversation going right from your desktop or any web browser.
Keep text reminders short and sweet while allowing patients to ‘tap for more info’ to view more appointment details and see their family’s appointments.
Easily create and send a mass text to all patients on a specific appointment date whenever last minute changes occur.
See new texts from patients as desktop notifications on any workstation in your office so you never miss a thing.
No-shows? No problem
Reduce your no-show rate with a reminder system that lets patients confirm the way they want to. Confirmation reports let you see who needs an extra touch. Fill last minute openings from your ASAP patient list easily via text or email.
Keep your recall on track
Consistency is key when it comes to recall. Yapi analyzes your practice management software daily to identify patients who are due or overdue for hygiene. Automatically invite these patients to book their next hygiene visit, and improve your recall rate even more with quick self-scheduling links.
Frequently asked questions
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When should I mark a dental patient inactive in my practice?
The industry standard suggests marking a patient as “inactive” after 18 months. However, do not follow or suggest this approach – instead, we challenge the industry norm in favor of keeping patients longer in your database. We recommend keeping your patients in your database for up to five years.
From Yapi’s experience with thousands of practices, we have seen many cases where patients will return after more than 2 years, with consistent automated reminders.
To learn more about our method, check out our blog article on our unique recall management feature:
What peak times of the year are optimal for additional outreach?
“From working with thousands of practices to automate recall, we have found that there are three optimal times each year to send additional reminders to encourage your patients to return to the office for an appointment. They are;
The end of July or the beginning of August for “Back to School” for pediatric practices.
September to mid-October to remind patients to take advantage of their dental insurance before the end of the year.
Early January to mid-February to promote New Year’s Resolutions.
To learn more about the best peak times of the year to send reminders, read our blog article listed below:
How do I opt my dental patients out of email or text?
From time to time, you might have a patient who no longer wants a specific type of appointment reminder. Some may only want email reminders, others just text and a few will ask to opt out entirely.
With Yapi, patients can immediately opt out of any text reminder simply by replying with “STOP.” All patient-facing emails contain a convenient “Unsubscribe” link at the bottom, putting your patients on an opt-out list when clicked.
Yapi takes privacy a step further by allowing your team to manually remove any patient from any communication type. That way, if a patient requests an opt-out verbally over the phone or in-office, their request can be immediately addressed.
Ready to reduce no-shows and cancellations?