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Customer Success Specialist
YAPI - North Hollywood, CA
We are looking for a technologically savvy Customer Success Specialist to join our Customer Success team.
Our Customer Success Specialists are responsible for working closely with our Implementation Specialists to ensure a successful adoption process for new YAPI users.
Following the implementation plan, our Customer Success Specialists are tasked with teaching new and existing users how to utilize our software efficiently. They help assist clients with mastering the basic features and the advanced functionality of YAPI. Additionally, they advise YAPI users on the best industry practices, ultimately enabling them to maximize utilization. They also provide post-sales support that reinforces the benefits of the company’s software and improves retention.
YAPI - North Hollywood, CA
We are looking for a self-starting, technologically savvy Software Demonstrator/Representative to join our Sales team. The Software Demonstrator/Representative position is designed to assist our Sales team by performing software demonstrations, as well as thoroughly respond to potential user questions regarding the features, functionality, and benefits of our software during consultative sales calls.
Additionally, they are responsible for determining the needs of prospective users and conducting follow-up calls.
I have been working at YAPI for more than a year now as a Customer Success Coach and from the very first day, I could tell that I was going to love the environment that I was working in. It’s so different in the way that there’s always something new to learn. It’s also really interesting to see how much we grow every year.
My day at YAPI is never the same because of the different practices that I work with. I enjoy showing providers and staff members all of the amazing features that YAPI has to offer and customizing their YAPI workflow to best fit their practice’s needs. One of the best parts of my job is when I’m working with an office and they’re just as excited about learning YAPI. It’s nice knowing that they’ll be implementing such a useful software and that I was able to be a part of their experience.Christina Topchyan
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