Improve Patient Attendance and Profits with Personalized Text Reminders
No-shows are a frustrating reality for healthcare providers, leading to wasted time and lost revenue. Fortunately, a simple and cost-effective solution exists: personalized text message reminders.
Studies have shown that adding a text message reminder to existing recall methods can significantly reduce no-shows. For example, one study found that for primary care visits, an extra text reminder reduced no-shows by 7% and same-day cancellations by 6% [https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8288327/].
Yapi takes personalized text reminders a step further by automating the process. Our platform allows you to create and schedule custom messages for different scenarios, like appointment reminders, appointment confirmations, and missed appointment prompts. This saves you valuable time and resources while ensuring your patients receive timely notifications.
By implementing Yapi’s automated text message reminders, you can expect:
- Reduced no-shows and cancellations: Improved patient attendance translates to increased revenue for your practice.
- Improved patient communication and satisfaction: Timely reminders keep your patients informed and engaged, leading to a better overall experience.
- Enhanced efficiency and productivity: Automating reminders frees up your staff to focus on other tasks, improving practice efficiency.
- Improved patient health outcomes: Regular checkups and appointments are crucial for maintaining good health. Yapi helps ensure your patients receive the care they need.
Investing in Yapi is an investment in your practice’s success and your patients’ well-being. By leveraging the power of personalized text communication, you can create a more efficient and profitable practice while helping your patients achieve optimal health.
New Patient Welcome |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi there! Welcome to the [Practice Name] family! We are excited to have you as a new patient and are dedicated to helping you achieve and maintain a healthy smile. If you have any questions or need assistance scheduling your first appointment, please don’t hesitate to contact us. | Welcome to [Practice Name]! We’re thrilled to have you as part of our community. We offer comprehensive dental care for the whole family in a comfortable and welcoming environment. We look forward to getting to know you and helping you achieve optimal oral health. | Dear [Patient Name], we are delighted to welcome you to [Practice Name]! We offer a full range of dental services to meet the needs of you and your family. Please don’t hesitate to schedule your first appointment at your convenience. We look forward to meeting you! |
Friend/Family Referral |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi there! We appreciate you referring your friend [friend’s name] to [Practice Name]! We strive to provide the same exceptional care to all our patients, and we’re confident they’ll be happy with their experience. If you have any other friends or family members looking for a dentist, please don’t hesitate to recommend us. | Thank you for your kind referral! We’re always grateful for the opportunity to welcome new patients to [Practice Name]. We offer a wide range of dental services in a modern and comfortable setting. Please let your friends and family know we’re here for them. | Dear [Patient Name], we want to thank you for trusting us with your dental care and referring your friends and family to [Practice Name]. We appreciate your confidence and look forward to welcoming them to our practice. |
Initial Check-up Reminder (Appointment Information Included) |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi [Patient Name], this is a friendly reminder from [Practice Name] about your upcoming dental examination and cleaning. Your appointment is scheduled for [Day], [Date] at [Time]. Please call our office if you need to confirm or reschedule. | Dear [Patient Name], we noticed your next dental checkup is due soon. Maintaining regular dental appointments is crucial for preventing oral health problems. Your appointment is scheduled for [Day], [Date] at [Time]. Please let us know if this time works for you. | Hello [Patient Name], this is a reminder from [Practice Name] about your upcoming dental appointment on [Day], [Date] at [Time]. We look forward to seeing you then and helping you maintain your beautiful smile. |
Initial Check-up Overdue (Appointment Information Included) |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi [Patient Name], we noticed you missed your recent appointment at [Practice Name]. We’re concerned about your oral health and encourage you to reschedule your appointment as soon as possible. Your next available appointment is on [Day], [Date] at [Time]. Please call us to confirm. | Dear [Patient Name], we understand that things come up, but we noticed you missed your recent appointment at [Practice Name]. Please call our office to reschedule your appointment and ensure your oral health stays on track. We have an opening on [Day], [Date] at [Time]. | Hello [Patient Name], we noticed you missed your recent dental checkup. We recommend scheduling regular checkups to maintain optimal oral health. We have an opening for a new appointment on [Day], [Date] at [Time]. Please call us if you’d like to reschedule. |
Holiday Greeting |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| From the team at [Practice Name], we wish you a warm and happy holiday season! We are grateful for your continued trust and look forward to serving you in the new year. May your holidays be filled with joy and laughter! | Happy Holidays from [Practice Name]! We appreciate your loyalty and support throughout the year. We hope you have a wonderful holiday season filled with happiness and good cheer. | Warm wishes from everyone at [Practice Name]! We are thankful for our patients and wish you a joyous holiday season filled with warmth and peace. |
Retainer Check-up Reminder |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi [Patient Name], this is a reminder from [Practice Name] that your next [orthodontic/retainer] checkup is due soon. Please call our office to schedule your appointment. | Dear [Patient Name], it’s time for your next [orthodontic/retainer] checkup at [Practice Name]! We encourage you to schedule your appointment soon to ensure your treatment stays on track. | Hello [Patient Name], don’t forget your upcoming [orthodontic/retainer] checkup at [Practice Name]! Please call us to schedule your appointment at your convenience. |
Missed Orthodontic Appointment (Appointment Information Included) |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Dear [Patient Name], we noticed you missed your recent orthodontic appointment at [Practice Name] on [Date]. We understand that things come up, but it’s important to maintain your treatment schedule. Please get in touch with us to reschedule your appointment. We have an opening on [Day], [Date] at [Time]. | Hi [Patient Name], we noticed you missed your recent orthodontic appointment. We recommend keeping up with your appointments to ensure your treatment plan progresses smoothly. Please call us to reschedule. We have an available slot on [Day], [Date] at [Time]. | Hello [Patient Name], we’re concerned about your missed orthodontic appointment at [Practice Name]. We encourage you to reschedule your appointment as soon as possible to avoid any delays in your treatment. We have an available appointment on [Day], [Date] at [Time]. |
Orthodontic Appointment Confirmation |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi [Patient Name], this is a confirmation of your upcoming orthodontic appointment at [Practice Name] on [Date] at [Time]. We look forward to seeing you then! This time has been reserved exclusively for you. Please call to reschedule if this time is inconvenient. | Dear [Patient Name], this is a reminder that your orthodontic appointment is scheduled for [Date] at [Time]. We are excited to see you and continue your treatment journey. Please let us know if you need to make any changes. | Hello [Patient Name], this is to confirm your orthodontic appointment at [Practice Name] on [Date] at [Time]. We are excited to see you and help you achieve a beautiful smile. This time has been reserved just for you. Please give us a call if you need to reschedule. |
General Appointment Reminder (Appointment Information Included) |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hi [Patient Name], this is a friendly reminder from [Practice Name] about your upcoming appointment on [Day], [Date] at [Time]. Please call our office to confirm or reschedule if needed. If this is inconvenient, please give us a call so we can reschedule your appointment. | Dear [Patient Name], this is a reminder that your appointment at [Practice Name] is scheduled for [Day], [Date] at [Time]. We look forward to seeing you then. If you need to reschedule, please contact us as soon as possible. | Hello [Patient Name], don’t forget your upcoming appointment at [Practice Name] on [Day], [Date] at [Time]. Please call us if you need to confirm or reschedule. We want to ensure you receive the care you need at your convenience. |
Appointment Confirmation |
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| Message Option 1 | Message Option 2 | Message Option 3 |
| Hello [Patient Name], this is a confirmation of your appointment with [hygienist name] at [Practice Name] for your dental cleaning and examination. Your appointment is scheduled for [Date] at [Time]. This time has been reserved exclusively for you. Please let us know if you need to reschedule. | Dear [Patient Name], this is to confirm your appointment with [hygienist name] at [Practice Name] on [Date] at [Time]. We look forward to seeing you for your dental cleaning and examination. This time has been reserved just for you. Please give us a call if you need to reschedule. | Hi [Patient Name], this is a reminder about your upcoming appointment with [hygienist name] at [Practice Name] for your dental cleaning and examination. Your appointment is scheduled for [Date] at [Time]. Please call us if you need to confirm or reschedule. This time has been reserved just for you. Please give us a call if you need to make any changes. |
