Andre Shirdan: The Crew Process and Eaglesoft Field Guide

In this special episode, we interviewed Andre Shirdan, keynote speaker, coach, and lecturer. Since 1989 Andre has worked with thousands of practices helping to create systems for treatment planning, staff training, goal attainment, internal and external marketing, and computer systems integration.

Key Points to Jump To:

0:53 Introduction
2:20 Andre’s beginning in Dentistry
7:14 How to deliver a great patient experience
15:01 Why Andre’s life is all about four-letter words
17:34 Why Andre doesn’t like the word “team”
31:59 Should we share numbers with our team?
38:07 How can we apply this information, not just listen to it?
46:16 Where can we go to get in touch with you?

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Ian Young

Ian works as the Content Manager for YAPI. He also oversees the blog and Behind The Smiles story and podcast series. In his free time he enjoys photography and videography. If you are interested in contributing to our blog or being featured in Behind The Smiles, reach out to Ian at

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